Frequently Asked Questions

One to one sessions with a member of the information skills team can be booked here, as and when slots become available.  Please note you would be expected to have built a search, and only one session is available per year. 

If you wish to have help with building a search, you can find a lot of information, including videos, on the Library Moodle pages, and selecting “InfoSkills & Literature Searching: Training Materials, Help and Support”.

If you’re still looking for advice, please email Library@LSHTM.ac.uk and a member of the information skills team will get in contact.

If you cannot find an article or book online in Discover, there may be a print copy available.  To search for print journals, type in the title of the Journal in Discover.  If we don’t hold either online or print, you will need to order an Inter Library Loan through the link on Discover. 

Alternatively, you may be able to get the item quicker by accessing it through another Library such as Senate House Library or a nearby Library in London. 

Find out more about accessing materials from other libraries by watching this video

Senate House Library:

 

Unfortunately, LSHTM does not maintain a general pot of funding to make published articles available open access.

Please see the alternative options on the Open Research Team’s intranet pages.

If you are unfunded, please email Library@LSHTM.ac.uk and a member of the open research team will get in contact.

We are managing block grants to support open access publishing for research funded by UKRI and the Wellcome Trust. The funds cover the open access publication in fully open access journals.

Applications for open access funding should be made at the time of submission, and the form can be found here.

We have several deals with certain publishers covering the cost of open access publishing for LHSTM staff, and research students.

Please see the details on the Open Research Services Team intranet pages.

Please use the Journal Search Tool to check which journals are covered by our deals in a certain subject, or whether your chosen journal is covered.

All inter library loan requests must be placed using the inter library loans form on Discover

1.  Sign-in to your library account on Discover.

2.  Select the Inter library Loans link.

3.  Select Article or Book Chapter

4.  Complete each relevant item description field (fields with a * are mandatory).

5.  If you are a member of Staff or funded Research Degree Student, you must enter a Fund Code. All other students may leave this field blank.

6. If you are not currently based in London, and unable to come to the Library to collect a physical copy of an inter library loan, please add a note stating that you are 'not in London' in the Fund Code field.

7. Select Send Request

8. Read the copyright statement and select I agree with the terms.

Please note there is a charge to Staff and funded Research Degree Students for all successful interlibrary loan requests. The costs which will be allocated to the Fund Codes supplied when making these requests can be found here.

The termtime library opening hours are:

Monday to Friday : 9am – 11pm
Saturday & Sunday : 11am – 8pm

Thank you for contacting the Library.  Books will renew automatically for up to 12 weeks, the only reason you would need to return the item during this period is if it has been recalled, normally due to the book being requested by another student.  After 12 weeks the book will need to be returned, but can be reissued if not requested. 

Thank you for contacting the Library.  For help with making changes to reading lists, please complete this form on Service Desk and a member of the reading lists support team will be able to help.

Thank you for informing us of the broken article link.

Please click on the “report a problem” button underneath the article link, this will report the problem direct to the collections team.  Please ensure you include information such as the article title and journal information, as it will make investigating the issue much quicker.

If you are unable to locate the “report a problem icon” on Discover, you can report the issue using this service desk link here.

Thank you for your (book/ebook/journal) recommendation.  Due to budgetary constraints, requests need to be for resources within the School's teaching and research subject areas.  Please complete this form on Service Desk, and a member of the collections team will be in contact.

Our library opening hours during the vacation period are:

Monday to Friday : 9am – 8.30 pm